Our Refund Policy — Happy Mushroom Bar

 

We want you to be completely satisfied with your Happy Mushroom Bar purchase. If you’re not happy with your order, this Refund Policy explains how returns, refunds, and exchanges are handled.

1. Eligibility for Refunds

• Contact us within 7 days of delivery to report damaged, defective, or incorrect items. Include order number, photos of the product and packaging, and a brief description of the issue.
• We do not accept returns for opened consumable products except in cases of damage, contamination, or a verified quality issue confirmed by our third‑party lab results.
• Unopened, unused items may be eligible for return within 14 days of delivery at our discretion; contact support to request approval before sending any return.

2. How to Request a Refund or Exchange

• Email us with your order number and details of the request. For damaged or defective products include clear photos.
• Once we receive your request, we will respond within 24–48 business hours with instructions and a return authorization if applicable.
• Do not return items without prior authorization — unauthorized returns may not be accepted.

3. Returns & Shipping Costs

• If your return is approved due to our error (wrong item shipped, damaged in transit, or defective product), we will provide a prepaid return label or reimburse reasonable return shipping costs.
• For approved returns that are not due to our error (e.g., buyer changed mind about unopened product), the customer is responsible for return shipping costs and any loss in value. Original shipping charges are non‑refundable unless the return was due to our error.

4. Refund Processing

• Once we receive and inspect the returned item (if a physical return is required), we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7–10 business days to the original method of payment. The time it takes for the refund to appear on your statement depends on your payment provider.
• If you received a replacement or exchange, we will notify you when the replacement ships.

5. Exceptions & Non-Refundable Items

• Opened consumable products (chocolate bars, gummies) are not refundable unless there is a verified quality or safety issue.
• Sale or clearance items may be final sale and not eligible for return; such exceptions will be stated at the time of purchase.
• Gift cards, shipping fees, and custom or made‑to‑order products are non‑refundable unless required by law.

6. Lost or Stolen Packages

• If the carrier shows a package as delivered but you did not receive it, please check around your delivery location and with neighbors. Then contact us within 7 days of the delivery date so we can open a carrier investigation.
• If a package is confirmed lost by the carrier, we will work with you to provide a replacement or refund per our discretion and carrier claim results.

7. Quality Assurance Claims

• For suspected contamination, tampering, or other serious product safety concerns, preserve the product and packaging and contact support immediately. Do not consume further. We will request photos and may require return of the item for lab analysis. If a product fails third‑party testing, we will provide a full refund or replacement.

8. Cancellations

• Orders may be canceled free of charge within 12 hours of placement, provided the order has not begun processing. After processing begins, cancellation requests may not be possible; contact support immediately and we will do our best to accommodate.